Authenticity

This website and accounts owned by Virtual Icon Vintage showcases images and visuals that are the exclusive property of Virtual Icon Vintage. We are an independent entity and are not affiliated with the luxury brands whose products are featured across our platforms. All items offered by Virtual Icon Vintage are carefully hand-sourced and undergo a meticulous verification process to ensure their authenticity. We are committed to provided only genuine, high quality, vintage luxury goods to our customers. Every single item sold comes with a guarantee of authenticity; supported by a certificate of proof. We contribute to a sustainable fashion model that keeps high-quality timeless pieces out of landfill. Our commitment to sustainability, we believe extends the lifecycle of vintage designer items, we are not only preserving them but reducing the environmental impact of fashion. 

At Virtual Icon Vintage, we take authenticity seriously, each product is subject to a rigorous third party luxury production authentication process. Facilities by highly regarded Legit Grails Authentication Service, a team of industry experts with over six years of experience in authenticating designer handbags, shoes, and accessories. Legit Grails employs the highest level of accuracy and expertise. Employing an objective, scientifically methodology, this service ensures that every purchase made through Virtual Icon Vintage is accompanied by a certification of authenticity which is available to view on each product listing, prior to making a purchase. Numerous critical factors are meticulously evaluated, encompassing but not limited to stitching, certificates, serial numbers, date codes, hardware, style numbers, quality and other distinctive identifiers. For further information on Legit Grails Authentication Service, please refer to the Legit Grails Authentication website. 

Additionally we use Royal Bag Spa, a trusted Melbourne Based, expert in luxury handbag restoration and authentication. Their specialised techniques ensure the utmost precision when evaluating the authenticity of luxury handbags, in person, further validating products sold through our website. Each bag authenticated using the Royal Bag Spa, undergoes a tedious inspection and evaluation to determine it's authenticity also coming with a certificate of authentication by Royal Bag Spa. 

Every Purchase made from Virtual Icon Vintage, comes with a digital certificate of authenticity, as well a physical certificate enclosed in your order. 

We do not sell items that are found to be non-authentic. In the extremely rare case that an item is found to be non-authentic, we offer a full refund even after the 14-day returns policy. For concerns, our friendly customer service team is available between Wednesday till Saturday 9:30AM-6:00PM, and 10:30-5:00PM on Sundays, to contact via virtualiconau@gmail.com.