Authentication Guarantee
Every item at Virtual Icon Vintage is professionally authenticated and verified for quality, condition, and origin.
Our sourcing and verification process is supported by trusted industry experts to ensure all designer pieces listed on our website are genuine.
We stand by the authenticity and quality of every item. If an item is ever proven to be counterfeit or faulty, we will honour this and work with you to resolve it.
We stand by the authenticity and quality of every item. If an item is ever proven to be counterfeit or faulty, we will honour this and work with you to resolve it.
Shipping & Returns
Processing Times
Orders are processed within 1–3 business days.
Please note: We are closed Monday and Tuesday, so orders placed during this time will begin processing from Wednesday.
Shipping
All orders are shipped via secure, trackable courier services. Tracking details will be emailed once your order has been dispatched.
Click & Collect
Available from our Melbourne flagship during store hours. You will be contacted when your order is ready for collection.
Returns
As all items are vintage and pre-owned, we do not offer refunds or exchanges for change of mind. If you believe your item is faulty or significantly differs from its description, please contact us at virtualiconau@gmail.com within 14 days of receiving your order so we can assess your case.
Orders are processed within 1–3 business days.
Please note: We are closed Monday and Tuesday, so orders placed during this time will begin processing from Wednesday.
Shipping
All orders are shipped via secure, trackable courier services. Tracking details will be emailed once your order has been dispatched.
Click & Collect
Available from our Melbourne flagship during store hours. You will be contacted when your order is ready for collection.
Returns
As all items are vintage and pre-owned, we do not offer refunds or exchanges for change of mind. If you believe your item is faulty or significantly differs from its description, please contact us at virtualiconau@gmail.com within 14 days of receiving your order so we can assess your case.
Condition & Wear Guide
All vintage and pre-owned items naturally show signs of wear.
Each piece is graded using our condition scale:
- SA – Near new condition, no visible wear.
- A – Excellent used condition with minimal signs of wear.
- AB – Good used condition with some signs of wear.
- B – Used condition with noticeable signs of wear.
- BC – Fair condition with obvious signs of wear. Functionality of the bag may be affected.